Role: Technical Support Associate
Qualification: Any Graduate
Shifts: Rotational Shift (only 5 days working)
JOB DESCRIPTION:
1.Responcibilities:
The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
2.Knowledge and Skills:
- Active demonstration of Self-Time and Task Management.
- High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
APPLY LINK: CLICK HERE
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