Myntra is hiring for Quality Associate position | Any Graduate

 

Job Description

Will be responsible for the audit and governance plans for all lines of business at the level 2 wing of the contact center which includes the social media team, escalation desk and outbound team.

Accountable for identifying process gaps and liaison with the respective stakeholders to fix the same.

Work along with the key stakeholders to improve the interaction quality and customer experience.

Identify and recommend different ways of audit sampling and feedback improving mechanisms.

Work with managers/supervisors of different lines of business to outline the specific data needs.

Ensure analysis of audit data and the findings to be shared with the respective stakeholders periodically.

 

Requirement

Should be a graduate.

Should have strong interpersonal skills & people management skills

Excellent written and verbal communication in English & excellent verbal communication in Hindi.

Should have at least two years of work experience in quality in a contact centre with both voice and non-voice processes.

Should have at least 2 years of experience in the capacity of a quality evaluator

Registration Link :- Apply Now